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L.A. LIVE Downtown Preferred FAQs

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What is L.A. LIVE Downtown Preferred?

L.A. LIVE Downtown Preferred is an exclusive membership list that receives exclusive ticket offers, promotions and invites that are not offered to the mass public. 

How do I become a member?

Sign up on lalive.com/preferred. Or just click here.

How do I get in touch with staff of the program?

Email the Preferred Concierge at [email protected] and you will get a response within 72 hours.

What do I do if I am having trouble with RSVP’ing for an event?

Email the Preferred Concierge at [email protected]. Another reason you might not be able to RSVP is that the event offer is closed—these offers are limited and always while supplies last only. Offers are not guaranteed for every member.

What are the terms of service?

You can view our terms of service here

How can I cancel my membership?

We’re sorry to see you leave! If you would like to cancel your membership, simply email [email protected] or hit the “unsubscribe” link at the bottom of any e-mail blast from the program.

How do I change my email address?

Please email the [email protected] with your new email address along with your current and we will change it for you.

What will happen to my points?

On September 7, 2015 we will be retiring the points system. You will no longer need points to be rewarded! You will receive special offers and promotions just by being a Downtown Preferred member.

I have lots of points. When do I need to use them?

I you have accured lots of points you'll need to use them by September 7, 2015. We're cutting the points needed to redeem rewards in half to make it easier for members to qualify. » Redeem Rewards

Is parking still free for events?

Parking is not free for events (i.e. Dark Nights or events invited to via e-mail) unless specifically mentioned in the invite or event details.

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